Change Policy



P R O C E D I M I E N T O   P A R A   C A M B I O

 

You will have 5 business days from the arrival of the product to notify us of the change to be made through the CHANGES AND RETURNS button., found on the website. In which you must inform your order number and the reason for the request, Then we have 5 business days to respond to the request, if the request is approved, the client must send the garment to our address: (within the next 5 business days from receiving the approval of their request.)

It will be verified that the exchange products are new, without showing any signs of use. It must not have been washed or modified from its original design.

If after verifying the garment(s) they are found worthy of an exchange or refund, this will be carried out within a maximum period of 30 calendar days. Process that can be carried out through payment reversal or electronic transfer.

Customer Service will be contacting the customer to monitor the successful completion and solution of the request presented.

 

DOES NOT APPLY FOR PROMOTION AND/OR DISCOUNT ITEMS.

 

D E R E C H O  A  R E T R A C T O

 

You will have 5 business days from the arrival of the product to notify us of the change to be made through the CHANGES AND RETURNS button., found on the website. in which you must inform your order number and the reason for the request. Then we have 8 business days to respond to the request. If the request is approved, the client must send the garment to our address: CR 65 No 84 – 78 Barranquilla COL. If after verifying the garment(s) they are found worthy of exchange or refund, this will be carried out within a maximum period of 30 calendar days. Process that can be carried out through payment reversal or electronic transfer. Customer Service will be contacting the customer to monitor the successful completion and solution of the request presented.

DOES NOT APPLY FOR PROMOTION AND/OR DISCOUNT ITEMS.

Shipping costs are assumed by the customer.

 

  • For main cities in the country, the delivery time will be between 5 to 8 business days.

 

  • Orders placed during events such as Black Friday, Hot Sale, Cyber ​​Monday, Cyber ​​Days and other events held by the Colombian Chamber of Commerce may experience an extension in delivery times of up to 15 business days.

 

  • ETNICO SAS (Lilianameza.com) does not commit to making deliveries on an exact schedule and will be subject to the delivery times of our logistics operator.

 

The coverage offered by ETNICO SAS (Lilianameza.com) for international shipments does not include taxes. Taxes, import or export fees or charges, caused by other customs must be borne by the customer.

 

The company responsible for shipping, as a logistics operator, will make a maximum of two (2) delivery attempts for the orders placed. In the event that the delivery attempts are unsatisfactory, the package will be returned to the distribution center and can be claimed with the information and tracking number provided by the courier company at its offices, for which we recommend calling the line. telephone number to verify the exact whereabouts of your package and go to collect it personally. For more information on shipments in hard-to-reach areas, please go to our personalized information channels such as telephone numbers and sales WhatsApp or email servicioalcliente@lilianameza.com.

 

The deadlines established for the delivery of orders will be the following:

 

Delivery days are counted in business days, which correspond from Monday to Friday. Saturdays and Sundays DO NOT count as business days, nor do holidays. For orders approved on Saturday, Sunday or holiday, delivery time will begin from the next business day. Orders that occur before 4:00 pm count as orders placed that same day; After 4:00 pm, orders that occur will have their official delivery time counted from the next business day.

 

All financial entities carry out a process of validating the veracity of the purchase and card, the times vary depending on each entity, in this case, the order approval time is the responsibility of said entity, so that the validation procedures and Approval of the purchase is NOT the responsibility of ETNICO SAS (Lilianameza.com), so that ETNICO SAS (Lilianameza.com) is not responsible if the shipment is extended for such reason. The delivery time will begin to run once the financial institution approves the payment, which, generally, can take up to one business day. If the order was placed during a weekend or on a holiday, it can only be processed until the immediately following business day. In carrying out events such as Cyber ​​Monday, Cyber ​​Days, Hot Sale, Black Friday, Cyber ​​Santa; Our delivery times will be approximately 5 to 8 business days in main cities.

 

If you have problems with the shipping or delivery of your product, you can contact:

 

Email: servicioalcliente@lilianameza.com

Telephone:  (57) 3789266

                      

The response time may be up to a maximum of 3 days to respond to your request.

The delivery of the product will be made to the address indicated at the time of filling out the shipping information completed by the buyer on the website and may be delivered to any person of legal age who lives or is present at the place of delivery, for which which will suffice with the signature of the transporter guide.

 

In the event that the product has signs of damage or breaks in its packaging at the time of delivery, it must be recorded in the carrier's guide as an observation and contact the customer service line at the information indicated above.