When you make your purchase you will receive a confirmation email. When your order is shipped, we will send you a tracking number with which you can track the shipment.

If you buy by WhatsApp with the help of our store advisor, you can agree with her to pick up in the store (with the Barranquilla advisor, pick up at the Barranquilla store; with the Cartagena advisor, pick up at the Cartagena store)< /p>

If you receive a damaged or defective item, you must notify us by email at customerservice@lilianameza. om within 7 days after receiving your order and we will proceed to validate your guarantee, however, remember that you must attach a photo of your invoice and that the garment must have internal and external labels, without washing or wearing.

We offer a 30 calendar day warranty from receipt of the product, covering quality defects. You must assume the shipping costs for warranty returns. We also offer a 7 calendar day warranty from receipt of the product, covering manufacturing defects or damage claims for your order. You can read our guarantee policy, where we will explain all our guarantee conditions and defective garments.

Our exchange options are for the same product or a coupon of the same value for future purchases, all managed within a maximum period of 30 business days. There is no room for compensation, interest or other items in favor of the client.

You can read our guarantee policy, where we will explain all our guarantee conditions and defective garments.

Yes, you can make changes by size, you must notify within 5 business days of receiving the product and with a response time of 5 business days.

You also have the right to withdrawal, which follows a similar process, but with an indicated response period of 8 business days. Shipping costs are the responsibility of the customer.

Does not apply to promotional or discounted items.

You have 5 business days to notify changes due to size or right of withdrawal, using the corresponding button on the website, with an additional period of 5 to 8 business days to receive a response.

If approved, you have 30 days for return or exchange.

You can read our Change Policy, where we will explain all our exchange and return conditions. Click to know more.

Our exchange options are for the same product or a coupon of the same value for future purchases, all managed within a maximum period of 30 business days. There is no room for compensation, interest or other items in favor of the client.

Yes, in our physical points you will find dataphones for all cards and you can additionally make your payment by transfer among other payment methods. For more information, consult our terms and conditions policy.

Yes, you can make your payment by this means and send the receipt to our advisor; Once the entry has been confirmed by the entity, your order will be packed and shipped. For more information, consult our terms and conditions policy.

Yes, through Addi you can pay for your outfits in installments and immediately enjoy the best of fashion.

In friendliness with the environment, our printing processes are carried out with ecological inks with a composition of 95% of their base in water, certified with the ecotex seal. With environmental awareness in all stages of the ink life cycle from design and manufacturing, to transportation, use and recycling.

For wholesale purchases you must contact the person in charge of international and wholesale purchases at email: internationalsales@lilianameza.com or whatsapp: +1 305-360-4137< /p>

You can contact any of our store advisors or website and ask for the catalogs of the collection of your interest.